Troubleshoot

I never received my coins. What's taking so long?
After receiving your payment, Coincurve is required to verify your information before we can deliver you the coins. This process can take up to 3 hours. Ple...
Tue, 27 Oct, 2020 at 3:14 PM
Oh No! I entered the wrong receiving address, are my coins lost?
Please Contact Us immediately as blockchain transactions are irreversible.  Entering a wrong address whether sending or receiving will result in the los...
Sun, 4 Oct, 2020 at 7:21 PM
I changed by mind, can I get a refund?
No, we do not offer refunds. Please review the Terms of Service and Refund Policy.
Tue, 4 Dec, 2018 at 12:30 PM
Why was my transaction cancelled?
The most common reasons are: We didn’t receive your payment within 24 hours after payment instructions have been sent. The data you provided did not mee...
Thu, 20 May, 2021 at 10:32 AM
Why was my Visa / Mastercard rejected?
Some issuer banks have their own terms regarding where and when those cards can be used, and may decline the charge on their side.
Fri, 5 Feb, 2021 at 11:31 PM
Why do I need to provide additional identification for my transaction?
Coincurve follows strict compliance rules to validate and protect our customers. Every transaction is unique and goes through a security validation. D...
Fri, 27 Mar, 2020 at 4:03 PM
How do I send you coins?
Once your transaction has been approved, we will send you an email with Coincurve’s receiving wallet address. You must send the EXACT amount and the pr...
Fri, 5 Feb, 2021 at 11:31 PM
How long does it take to process my coin payment?
We process at zero-conf to move the transaction along as quickly as possible. In most cases, it should take under 30 minutes. However, it may take longe...
Fri, 5 Feb, 2021 at 11:32 PM