Troubleshoot

I never received my coins. What's taking so long?
After receiving your payment, Coincurve is required to verify your information before we can deliver you the coins. This process can take up to 3 hours. Ple...
Tue, 4 Dec, 2018 at 12:30 PM
Oh No! I entered the wrong receiving address, are my coins lost?
Blockchain transactions are irreversible. Coincurve is not responsible if you sent bitcoins to the wrong address. If we haven’t sent you the coins, ple...
Tue, 19 Feb, 2019 at 10:27 AM
I changed by mind, can I get a refund?
No, we do not offer refunds. Please review the Terms of Service and Refund Policy.
Tue, 4 Dec, 2018 at 12:30 PM
Why did my INTERAC e-Transfer get cancelled?
The most common reasons are: We never received your INTERAC e-Transfer payment within the 1-hour window after the payment instructions have been sent to ...
Mon, 21 Jan, 2019 at 12:09 PM
Why doesn't my Flexepin voucher work?
We only accept CAD Flexepin vouchers. If your Flexepin voucher is in another currency, it will not be accepted in our system. For any other issues, please s...
Tue, 4 Dec, 2018 at 12:31 PM
Why is my mobile number invalid?
Coincurve follows strict rules to validate and protect our customers. VoIP and Landline phone numbers are NOT recommended and may be declined. Additiona...
Wed, 16 Jan, 2019 at 11:50 AM
Why do I need to provide additional identification for my transaction?
Coincurve follows strict rules validate and protect our customers. Every transaction is unique and goes through a security validation. Depending on the circ...
Wed, 16 Jan, 2019 at 11:42 AM