The most common reasons are:

  1. We didn’t receive your payment within 1 hour after payment instructions have been sent.
  2. The data you provided did not meet our compliance requirements.
  3. Purchase and payment amount are not the same.

If you have sent us a payment via e-Transfer, this payment has not been processed and you may cancel it from your online banking to have your funds returned.


If you have sent us a payment via Flexepin, this voucher has not been redeemed.