The most common reasons are:
- We didn’t receive your payment within 24 hours after payment instructions have been sent.
- The data you provided did not meet our compliance requirements.
- Purchase and payment amount are not the same.
If you have sent us a payment via e-Transfer, please provide the following information so we may look up your deposit:
- Name used on the Interac profile.
- Date and time the e-Transfer was sent.
- The exact amount sent.
- The 8 digit Interac Reference Number (CA******).
If you have sent us a payment via Flexepin, this voucher has not been redeemed.