The most common reasons are:

  1. We didn’t receive your payment within 24 hours after payment instructions have been sent.
  2. The data you provided did not meet our compliance requirements.
  3. Purchase and payment amount are not the same.

If you have sent us a payment via e-Transfer, please provide the following information so we may look up your deposit:

  1. Name used on the Interac profile.
  2. Date and time the e-Transfer was sent.
  3. The exact amount sent.
  4. The 8 digit Interac Reference Number (CA******).


If you have sent us a payment via Flexepin, this voucher has not been redeemed.