The most common reasons are:
- We didn’t receive your payment within 1 hour after payment instructions have been sent.
- The data you provided did not meet our compliance requirements.
- Purchase and payment amount are not the same.
If you have sent us a payment via e-Transfer, this payment has not been processed and you may cancel it from your online banking to have your funds returned.
If you have sent us a payment via Flexepin, this voucher has not been redeemed.