After receiving your payment, Coincurve is required to verify your information before we can deliver you the coins. This process can take up to 3 hours. Please be patient and review the Terms of Service

The blockchain can also experience high network traffic at times, that are outside of Coincurve's control. If your transaction was successful, and you have received a blockchain transaction ID on your receipt, we have already sent your coins to your wallet. You will receive your coins once the blockchain confirms the transaction.

If you haven't received your coins after 24 hours, please Contact Us.