Coincurve

Overview 6

• What makes Coincurve better than competitors?
• What countries do you support?
• Will you support more countries in the future?
• What is the difference between Bitcoin and other virtual currencies?
• Will you offer any more virtual currencies in the future?

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Troubleshoot 8

• I never received my coins. What's taking so long?
• Oh No! I entered the wrong receiving address, are my coins lost?
• I changed by mind, can I get a refund?
• Why was my transaction cancelled?
• Why was my Visa / Mastercard rejected?

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General Product 9

• How do I buy Bitcoins using Coincurve?
• How do I sell Bitcoins using Coincurve?
• How do I buy eGift cards using Coincurve?
• Do I need to signup to Coincurve to buy, sell or spend Bitcoins?
• Do I need to provide personal identification?

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Wallets & Addresses 8

• What is a Bitcoin wallet?
• Are there different types of wallets?
• Are wallets free?
• Does Coincurve provide a wallet service?
• What type of wallets does Coincurve recommend?

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Pricing 5

• What are your fees?
• Do you charge trading fees?
• Do you charge mining fees?
• Why are prices updated every 10 minutes?
• How much can I buy, sell or spend?

Security 3

• Is Coincurve secure?
• Are my coins safe?
• Is my personal information safe?

Interac e-Transfer 5

• What is INTERAC e-Transfer?
• Is INTERAC e-Transfer instant?
• How long does it take to process my INTERAC e-Transfer?
• Are there any fees for using INTERAC e-Transfer
• What banks or credit unions does INTERAC e-Transfer support?

VISA / Mastercard 6

• Do you use a Third-Party Service Provider for VISA & Mastercard purchases?
• Does my Visa / Mastercard have to be a Canadian Dollars (CAD denominated) card?
• Are there additional fees using Visa and Mastercard?
• Do I need to provide government ID and a seflie?
• Why are purchase limits higher for Visa / Mastercard?

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Flexepin 7

• What is Flexepin?
• What is so good about Flexepin?
• How long does it take to process my Flexepin payment?
• Where can I get Flexepin?
• How much are Flexepin vouchers?

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Gift Cards 9

• What gift cards do you sell?
• Will you offer different gift cards in the future?
• How will I receive my gift card?
• How long does it take to process my Bitcoin payment?
• What are the fees for purchasing a gift card?

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